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<p data-lfile-container="9666c1b2-e4e7-4d07-a28c-a6c6abc738b6" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;">Some orders ship in several parcels: when they include a pre-order, when they are large, or when sets ship from different warehouses. Each parcel has its own tracking number, sent by email. Your order is complete once every tracking number shows as delivered.</p>

Some orders ship in several parcels: when they include a pre-order, when they are large, or when sets ship from different warehouses. Each parcel has its own tracking number, sent by email. Your order is complete once every tracking number shows as d

My order arrived in more than one parcel

Shipping and delivery

Holiday season 2026

How do I cancel my order?

I haven't received my order confirmation

Can I change my order or shipping address?

Payment methods and failed payments

My discount code isn't working

Orders and payment

How long will delivery take?

Track my order

Tracking says delivered but I don't have my parcel

Do I have to pay customs duties or taxes?

My tracking hasn't moved

My parcel arrived damaged

My parcel is being returned to sender

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When will my pre-order ship?

Upcoming releases and estimated dates

Pre-orders

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I received the wrong item

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Returns and refunds

Missing or defective building pieces

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Missing pieces and building help

Size, scale and compatibility

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Which set is right for me?

Licensed models and original designs

Product Information

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Managing your subscription

Mystery subscription

My order arrived in more than one parcelUpdated an hour ago