My parcel is being returned to senderUpdated an hour ago

A courier returns a parcel when the address is incomplete, nobody is home for the delivery attempts, or the parcel isn't collected from the pickup point in time.

If the tracking shows a delivery attempt, follow the courier's instructions on the tracking page as soon as you can to rearrange it.

If the parcel is returned because of an incorrect address or a missed delivery or collection, it goes back to our international logistics warehouse. In some cases the courier allows a new delivery attempt, but we can't guarantee redelivery and we can't refund the order. Email [email protected] as soon as the tracking shows the return, with your order number and the correct and complete address, and we'll ask the courier for a new attempt.

If the parcel came back with no reason shown on the tracking, we'll send a replacement at no cost.