My tracking hasn't movedUpdated an hour ago

Tracking often pauses for a few days while a parcel moves between couriers or clears customs. This is normal.

• Under 10 business days without updates: no action needed.
• 10 business days or more: email [email protected] with your order number. We'll check with the courier.
• 30 days without any update: the parcel is considered lost and we'll send a replacement or a refund.