There are missing or defective pieces in my setUpdated 19 days ago

Before contacting us — check these first

Missing pieces are uncommon but do happen. Before reaching out, please:

1. Check all bags thoroughly — pieces can hide in the folds or corners of packaging

2. Check the floor and surrounding area — small pieces can fall out during unboxing

3. Check your instructions — confirm which specific piece or pieces are missing or look different from what's shown.

How we resolve it

Depending on the situation, here's how we handle it:

- Missing pieces → we send the replacement pieces directly to you

- Defective piece (broken, wrong colour, misshapen) → we send a replacement

- Many missing pieces → we may offer a partial or full refund depending on the case

What to send us

Email [email protected] with:

1. 📦 Your order number

2. 🧱 Name of the set

3. 📸 A photo of your instructions with the missing or defective piece clearly marked

4. 🔢 Piece number if shown in your instructions

5. 📸 A photo of the pieces you did receive (optional but speeds up the process)

Important

Missing or defective piece requests are only accepted for sets purchased directly through minibricks.com. If you purchased through another platform or retailer, please contact the seller directly.