Tracking says delivered but I don't have my parcelUpdated an hour ago

This is usually solved within a day. Before contacting us, please:

1. Check around your home: porch, garage, mailbox, side entrance.
2. Ask your neighbours and building reception.
3. Check the tracking page for a pickup point or a delivery photo.
4. Wait 24 hours. Couriers sometimes mark a parcel as delivered shortly before it arrives.

Still missing? 

Email [email protected] within 7 days of the delivered date with your order number and your full delivery address. We'll open a claim with the courier and update you as soon as they reply.

If the courier confirms the parcel was lost before delivery, we'll send a replacement or a refund. If the courier confirms delivery at the correct address, the claim stays with them, and we'll help you file it.