How do I cancel my order?Updated 20 days ago

We process orders quickly to ensure fast delivery, which means cancellations are not always possible once an order is dispatched.

Can I cancel my order?

Orders can only be cancelled within 24 hours of being placed. After this window, orders are automatically processed and cancellations are no longer possible, regardless of whether tracking has updated yet.

Please note that tracking numbers may take 48–72 hours to update after dispatch — the absence of tracking does not mean your order hasn't been processed.

How to request a cancellation

Email us at [email protected] with:

- Your order number

- Subject line: "Cancel Order #[your order number]"

Our team will confirm whether the cancellation is possible as soon as possible.

What if my order was a pre-order?

Pre-orders can be cancelled at any time before the item ships. Contact us at [email protected] and we'll process your cancellation and full refund.