Orders and payment
How do I cancel my order?
We process orders quickly to ensure fast delivery, which means cancellations are not always possible once an order is dispatched. Orders can only be cancelled within 24 hours of being placed. After this window, orders are automatically processed and
I haven't received my order confirmation
Your confirmation email arrives within a few minutes of ordering. Still nothing? Email [email protected] with the name and email you used. If there may be a typo in your email address, we'll correct it for you.
Can I change my order or shipping address?
We can change your shipping address or the sets in your order within 24 hours of ordering, as long as it hasn't left the warehouse. Email [email protected] with the subject Change order #[your order number] and tell us exactly what to change. Once
Payment methods and failed payments
Cards (Visa, Mastercard, American Express, Maestro, Union Pay), PayPal, Apple Pay, Google Pay, Shop Pay, and local methods such as Bancontact, BLIK, iDEAL, MB WAY, MobilePay and Satispay. The methods available in your country are shown at checkout. Y
My discount code isn't working
Check that:. Codes can't be added after an order is placed. If your code still doesn't work, email [email protected] before you order with the code and a screenshot of the error.