When will my pre-order ship?Updated 3 days ago
A pre-order reserves a set that is still in production. Payment is taken when you order, and your set ships as soon as it reaches our warehouse.
Estimated date
The expected dispatch date is shown on the product page and in your order confirmation. See Upcoming releases for this season's dates.
If the date changes
If production runs late, we email everyone who ordered that set with the new date. You don't need to contact us.
Orders with pre-order and in-stock sets
The whole order ships together once the pre-order set is available. If you'd like your in-stock sets sooner, you can place them as a separate order, or ask us to split the shipment for an additional shipping fee.
Cancelling
You can cancel a pre-order at any time before it ships, for a full refund. Email [email protected] with your order number.