You can return any set within 14 days of delivery. You have 14 days from delivery to withdraw from your purchase, without giving a reason. This includes sale items. We refund the product and the standard delivery cost within 14 days of your request.

You can return any set within 14 days of delivery. <h2 id="customers-in-the-eu">Customers in the EU&#xA0;</h2>You have 14 days from delivery to withdraw from your purchase, without giving a reason. This includes sale items. We refund the product and the standard delivery cost within 14 days of your request. We may wait until the set is back with us, or until you send proof of return. <h2 id="customers-outside-the-eu">Customers outside the EU</h2>You can return unused sets within 14 days of delivery, with all original packaging and building pieces. We refund the product price. The original shipping cost is not refunded. <h2 id="how-to-start-a-return">How to start a return</h2><ol><li style="font-size: 16px;">Email <a href="mailto:hello@minibricks.com">hello@minibricks.com</a> with your order number, or use the Withdraw Contract form.</li><li style="font-size: 16px; text-align: justify;">We&apos;ll reply with the return address and instructions.</li><li style="text-align: justify; font-size: 16px;">Pack the set in its original box and send it to the return address we give you. Please don&apos;t use the address on the shipping label: it belongs to the courier&apos;s warehouse, not ours, and we won&apos;t receive your return there. Return shipping is paid by you, unless the set is faulty or we sent the wrong one.</li><li style="font-size: 16px; text-align: justify;">Your refund goes to your original payment method. Your bank may take a few extra days to show it.</li></ol> <h2 id="not-returnable">Not returnable</h2>Gift cards and digital products.<h3 id> </h3>

How do I return a product?

Sorry about that. You can keep the item you received, and we'll send the correct set at no cost. Email hello@minibricks.com with:. We'll ship the correct set as soon as we've checked your photos.

Sorry about that. You can keep the item you received, and we&apos;ll send the correct set at no cost.Email <a href="mailto:hello@minibricks.com">hello@minibricks.com</a> with:<ol><li style="font-size: 16px; text-align: justify;">Your order number</li><li style="font-size: 16px; text-align: justify;">The name of the set you ordered</li><li style="font-size: 16px; text-align: justify;">A photo of what you received, including the packing slip if there was one</li></ol>We&apos;ll ship the correct set as soon as we&apos;ve checked your photos.

I received the wrong item

Refunds go to the original payment method. Depending on your bank, a refund can take up to 7 business days to show in your account. If you've waited longer, email hello@minibricks.com and we'll send you the refund reference to give to your bank.

<ul data-lfile-container="9666c1b2-e4e7-4d07-a28c-a6c6abc738b6" data-pm-slice="3 1 []" id="isPasted"><li style="font-size: 16px; text-align: justify;">Cancelled before dispatch: we refund you as soon as the cancellation is confirmed. Depending on your bank, it can take up to 7 business days to show in your account.</li><li style="font-size: 16px; text-align: justify;">EU returns: within 14 days of your return request. We may wait until the set is back with us, or until you send proof of return.</li><li style="font-size: 16px; text-align: justify;">Returns outside the EU: once the set is back with us and checked.</li><li style="font-size: 16px; text-align: justify;">Lost or damaged parcels: once the courier confirms the claim, or sooner if we send a replacement instead.</li></ul>Refunds go to the original payment method. Depending on your bank, a refund can take up to 7 business days to show in your account. If you&apos;ve waited longer, email <a href="mailto:hello@minibricks.com">hello@minibricks.com</a> and we&apos;ll send you the refund reference to give to your bank.

When will I get my refund?

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Returns and refunds

How do I return a product?

I received the wrong item

When will I get my refund?