Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to the tracking page. 👉 Track your order here. Tracking numbers can take up to 48–72 hours to update after your order

<article data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto"><h2 id="isPasted">How to track your order</h2>Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to the tracking page.&#x1F449; <a href="https://minibricks.com/apps/track123?srsltid=AfmBOoqfSqhQyvQ9rftKJ0PPvHZDnoxePI3vmmoOTmgcyyG1A9OvMGGd" target="_blank" rel="noopener noreferrer">Track your order here</a> <h2 id="my-tracking-link-isnt-working">My tracking link isn&apos;t working</h2>Tracking numbers can take up to 48&#x2013;72 hours to update after your order leaves our warehouse. This is normal &#x2014; your order is on its way even if the tracking page doesn&apos;t show any movement yet. <h2 id="i-havent-received-a-tracking-email">I haven&apos;t received a tracking email</h2>Check your spam or junk folder first. If you still can&apos;t find it, email us at <a data-fr-linked="true" href="mailto:info@24builds.com"></a>info@buildminibricks.com with your order number and we&apos;ll resend it. <h2 id="my-tracking-hasnt-updated-in-several-days">My tracking hasn&apos;t updated in several days</h2>Minibricks ships all orders from our warehouse in China. While we do our best to minimise customs duties for our customers, please note that some countries may still apply import charges &#x2014; this is beyond our control.Once your order clears customs, tracking updates will resume. This process can take a few days depending on your destination country. If tracking hasn&apos;t updated in more than 10 business days, contact us at info@buildminibricks.com and we&apos;ll investigate with the courier.</div></article>

Track my order

Pre-order items are shipped as soon as production is complete. Here's everything you need to know. When you place a pre-order, you are reserving a product still in production. Your payment is taken at the time of purchase, and your order will be fulf

Pre-order items are shipped as soon as production is complete. Here&apos;s everything you need to know. <h2 id="how-pre-orders-work">How pre-orders work</h2>When you place a pre-order, you are reserving a product still in production. Your payment is taken at the time of purchase, and your order will be fulfilled as soon as the product is ready. <h2 id="how-will-i-know-when-my-order-ships">How will I know when my order ships?</h2>Once your pre-order is dispatched, you will receive a shipping confirmation email with your tracking link.We also send production updates through our newsletter &#x2014; make sure you&apos;re subscribed so you don&apos;t miss any news. <h2 id="can-i-cancel-my-pre-order">Can I cancel my pre-order?</h2>Yes &#x2014; pre-orders can be cancelled at any time before the item ships. Email us at <a data-fr-linked="true" href="mailto:info@buildminibricks.com">info@buildminibricks.com</a> with your order number and we&apos;ll process your cancellation and full refund. <h2 id="mixed-orders-pre-order--in-stock-items">Mixed orders (pre-order + in-stock items)</h2>If your order contains both pre-order and in-stock items, all items will ship together once the pre-order is ready, unless you request otherwise.

When will my pre-order ship?

Once we receive your order, we aim to pack and dispatch it within 24–72 hours. After dispatch, delivery times vary by destination:. - Europe: 7–15 business days. - United States & Canada: 10–20 business days. - Rest of the world: 10–25 business days.

<article data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto"><article data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto"><h2 id="isPasted">Processing time</h2>Once we receive your order, we aim to pack and dispatch it within 24&#x2013;72 hours. <h2 id="shipping-time">Shipping time</h2>After dispatch, delivery times vary by destination:- Europe: 7&#x2013;15 business days- United States &amp; Canada: 10&#x2013;20 business days- Rest of the world: 10&#x2013;25 business daysThese are estimates and may vary depending on customs processing in your country. <h2 id="when-will-i-receive-my-tracking-number">When will I receive my tracking number?</h2>Once your order leaves our warehouse, you&apos;ll receive a shipping confirmation email with your tracking link. Note that tracking may take 48&#x2013;72 hours to show movement after dispatch. <h2 id="peak-season-delays">Peak season delays</h2>During high-demand periods such as Black Friday and the Christmas season, processing times may extend up to 7 days. Courier networks may also experience delays during these periods.We recommend ordering early during peak seasons to avoid disappointment.</div></article> </div></article><form data-state="closed" type="button"> </form>

What is the delivery time?

We process orders quickly to ensure fast delivery, which means cancellations are not always possible once an order is dispatched. Orders can only be cancelled within 24 hours of being placed. After this window, orders are automatically processed and

We process orders quickly to ensure fast delivery, which means cancellations are not always possible once an order is dispatched. <h2 id="can-i-cancel-my-order">Can I cancel my order?</h2>Orders can only be cancelled within 24 hours of being placed. After this window, orders are automatically processed and cancellations are no longer possible, regardless of whether tracking has updated yet.Please note that tracking numbers may take 48&#x2013;72 hours to update after dispatch &#x2014; the absence of tracking does not mean your order hasn&apos;t been processed. <h2 id="how-to-request-a-cancellation">How to request a cancellation</h2>Email us at <a data-fr-linked="true" href="mailto:info@buildminibricks.com">info@buildminibricks.com</a> with:- Your order number- Subject line: &quot;Cancel Order #[your order number]&quot;Our team will confirm whether the cancellation is possible as soon as possible. <h2 id="what-if-my-order-was-a-pre-order">What if my order was a pre-order?</h2>Pre-orders can be cancelled at any time before the item ships. Contact us at <a data-fr-linked="true" href="mailto:info@buildminibricks.com">info@buildminibricks.com</a> and we&apos;ll process your cancellation and full refund.

How do I cancel my order?

If your tracking shows "Delivered" but you haven't received your parcel, please follow these steps before contacting us:. 1. Check around your property — couriers often leave parcels in a safe spot such as a porch, garage, or side entrance. 2. Ask yo

<article data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto"><h2 id="isPasted">Don&apos;t panic &#x2014; this happens more often than you&apos;d think</h2>If your tracking shows &quot;Delivered&quot; but you haven&apos;t received your parcel, please follow these steps before contacting us:1. Check around your property &#x2014; couriers often leave parcels in a safe spot such as a porch, garage, or side entrance.2. Ask your neighbours &#x2014; the parcel may have been left with someone nearby.3. Check with other household members&#xA0;&#x2014; someone else may have received it without telling you.4. Wait 24 hours &#x2014; occasionally tracking updates before the parcel has actually been delivered. <h2 id="still-cant-find-it">Still can&apos;t find it?</h2>If you&apos;ve completed all the steps above and still haven&apos;t received your order, please contact us&#xA0;at <a href="mailto:info@24builds.com"></a><a href="mailto:info@buildminibricks.com">info@buildminibricks.com</a> with:- Your order number- Your full delivery address- Confirmation that you&apos;ve checked with neighbours and around your propertyWe&apos;ll open an investigation with the courier and keep you updated. <h2 id="important">Important</h2>Please report missing deliveries within 7 days of the tracking showing &quot;Delivered&quot; so we can act within the courier&apos;s claim window.</div></article>

Tracking shows that my parcel was delivered, but I don't have it.

Updated on 12/02/24. Welcome to Minibricks®! We are delighted to provide you with a seamless shopping experience for all your brick-related needs. This Shipping Policy outlines the terms and conditions governing the delivery of products ordered from

<h1 id="isPasted">Shipping policy</h1>Updated on 12/02/24&#xA0;Welcome to Minibricks&#xAE;! We are delighted to provide you with a seamless shopping experience for all your brick-related needs. This Shipping Policy outlines the terms and conditions governing the delivery of products ordered from our store.&#xA0;1. Shipping Methods and Delivery Timeframe1.1 Order Processing: Orders are recorded immediately upon placement and are typically processed the next business day, unless there is any unforeseen issue (i.e wrong shipping information provided). While we strive to process and ship orders promptly, unforeseen circumstances such as high order volumes, customs inspections, or extreme weather conditions may cause delays. We will make every effort to keep you informed of any significant delays and work diligently to minimize their impact.1.2 Shipping Time Frames: Delivery times vary depending on the destination. For specific information tailored to your country, please refer to our detailed shipping chart below.1.3 Carrier Selection: We use the best available courier services based on the customer&#x2019;s location to ensure timely and efficient delivery. At this time, we are unable to accommodate requests to change the designated carrier.<table width="100%"><thead><tr><th>Destination Country</th><th>Shipping times (business days)</th></tr></thead><tbody><tr><td>United States</td><td>5-8</td></tr><tr><td>United Kingdom</td><td>6-9</td></tr><tr><td>France</td><td>6-9</td></tr><tr><td>Germany</td><td>5-9</td></tr><tr><td>Italy</td><td>5-9</td></tr><tr><td>Spain</td><td>6-9</td></tr><tr><td>Netherlands</td><td>6-9</td></tr><tr><td>Belgium</td><td>6-10</td></tr><tr><td>Austria</td><td>6-9</td></tr><tr><td>Switzerland</td><td>7-11</td></tr><tr><td>Sweden</td><td>6-10</td></tr><tr><td>Finland</td><td>6-11</td></tr><tr><td>Denmark</td><td>6-9</td></tr><tr><td>Norway</td><td>6-9</td></tr><tr><td>Poland</td><td>6-10</td></tr><tr><td>Canada</td><td>7-11</td></tr><tr><td>Australia</td><td>5-9</td></tr><tr><td>Hong Kong</td><td>3-7</td></tr><tr><td>United Arab Emirates</td><td>6-9</td></tr><tr><td>Saudi Arabia</td><td>7-12</td></tr><tr><td>Qatar</td><td>7-12</td></tr><tr><td>Portugal</td><td>5-9</td></tr><tr><td>Mexico</td><td>6-11</td></tr><tr><td>New Zealand</td><td>5-9</td></tr><tr><td>Ireland</td><td>5-9</td></tr><tr><td>Bulgaria</td><td>6-10</td></tr><tr><td>Singapore</td><td>5-7</td></tr><tr><td>Hungary</td><td>5-10</td></tr><tr><td>Slovenia</td><td>6-9</td></tr><tr><td>Czech Republic</td><td>6-9</td></tr><tr><td>Slovakia</td><td>6-9</td></tr><tr><td>Kuwait</td><td>7-12</td></tr><tr><td>South Africa</td><td>7-13</td></tr><tr><td>Greece</td><td>7-13</td></tr><tr><td>Romania</td><td>6-9</td></tr><tr><td>Malaysia</td><td>7-10</td></tr><tr><td>Thailand</td><td>5-7</td></tr><tr><td>Estonia</td><td>6-9</td></tr><tr><td>Japan</td><td>3-6</td></tr><tr><td>Moldova</td><td>4-6</td></tr><tr><td>Angola</td><td>10-13</td></tr><tr><td>Bahrain</td><td>7-11</td></tr><tr><td>Brazil</td><td>13-24</td></tr><tr><td>Chile</td><td>10-15</td></tr><tr><td>Colombia</td><td>14-17</td></tr><tr><td>Croatia</td><td>6-9</td></tr><tr><td>Cyprus</td><td>7-14</td></tr><tr><td>Egypt</td><td>12-16</td></tr><tr><td>India</td><td>14-18</td></tr><tr><td>Jordan</td><td>9-14</td></tr><tr><td>Kenya</td><td>12-16</td></tr><tr><td>Korea</td><td>6-14</td></tr><tr><td>Latvia</td><td>6-10</td></tr><tr><td>Lithuania</td><td>6-10</td></tr><tr><td>Luxembourg</td><td>7-14</td></tr><tr><td>Malta</td><td>7-14</td></tr><tr><td>Morocco</td><td>9-14</td></tr><tr><td>Nigeria</td><td>12-16</td></tr><tr><td>Pakistan</td><td>10-13</td></tr><tr><td>Peru</td><td>14-18</td></tr><tr><td>Tanzania</td><td>10-14</td></tr><tr><td>Philippines</td><td>7-14</td></tr><tr><td>Turkey</td><td>6-9</td></tr><tr><td>Uganda</td><td>12-16</td></tr></tbody></table>&#xA0;2. Shipping Rates and Fees2.1 Customs Fees: All orders that are being processed and shipped are free of customs duties and taxes*.*Please note that few countries might encounter delivered duty unpaid (DDU), depending on your country&apos;s regulations, meaning that it&apos;s the customer&apos;s responsibility to pay for any of the destination country&apos;s customs charges, duties, or taxes. These must all be paid in order for customs to release the shipment after it arrives.2.2 Tracking Updates and Package Status: Once shipped, packages may have limited tracking visibility while undergoing customs clearance. It is normal for tracking to not update during this period. Please expect tracking details to refresh within 48-72 hours post-customs clearance.&#xA0;3. Order Cancellation or modification3.1 Order cancellation: Orders can be cancelled until they are assigned a first-mile tracking number (usually before the first 24 hours). To cancel, provide the order number via our customer support. 3.2 Order Modification: Modifications are possible before the first mile tracking number is assigned (usually before the first 24 hours). Please contact customer support with your order number for changes.&#xA0;4. Delivery Attempts and Receiving the PackageOur shipping partners will attempt delivery to the address provided during checkout. In case the delivery is unsuccessful, they may leave a notice for you to reschedule the delivery or pick up the package from a designated location. It is the customer&apos;s responsibility to ensure that the shipping address is accurate and accessible. Minibricks&#xAE; will not be held liable for any delays or issues arising from incorrect or incomplete addresses provided by the customer.4.1 Delivered But Not Received: If tracking indicates a package has been delivered but you haven&apos;t received it, we recommend waiting a few days as packages might still be in transit. We cannot issue credits for orders that are marked delivered with accurate address matching.4.1.1 Delivery Responsibility:&#xA0;Once a package is marked as delivered by the courier, we are no longer liable for theft or loss at the delivery location. It is the customer&apos;s responsibility to ensure safe and accurate delivery details. In the event of any issues, such as theft or misdelivery, we encourage customers to file a complaint directly with the courier, as we have no control over their practices once the package is in their possession. However, we are committed to assisting our customers to the best of our ability by contacting the courier on their behalf and working towards a resolution whenever possible.4.2 Package Pickup: If the package is available for pickup, details will be specified in the tracking information. If you have difficulties finding this information, please contact us for assistance.4.3 Consideration of Lost Packages: A package is considered lost if there is no update in the tracking information for a continuous period of 20 days.&#xA0;4.4 Late Arrivals: While we strive to deliver within the estimated time frame, delays may occur due to factors like customs clearance which are beyond our control.&#xA0;5. Return To Sender Policy5.1 Incorrect/Incomplete Address Provided by the Customer: If the address provided during the order placement is incorrect or incomplete, the carrier may be unable to deliver the package. In such cases, we do not process refunds or offer free replacements.5.2 Recipient Not Available: If the recipient is unavailable to receive the package during delivery attempts, the carrier may return the package to us. In such cases, we do not process refunds or offer free replacements.5.3 Return to Sender but No Details Provided on the Tracking: If there are no tracking details available or if the tracking information indicates delivery failure, we may offer a credit based only on the cost of goods, or a replacement at no extra charge.&#xA0;6. Order related inquiries.6.1 Missing Items: If an item is missing from your order, please provide a picture of the packing slip. We will promptly address the issue and arrange for the reshipment of the missing item.6.2 Incorrect Items Received: In the event you receive an incorrect item, send us photographic evidence. We will verify the issue and initiate the reshipment of the correct item.6.3 Incorrect Model: If the incorrect model is received, please provide a photo of the packing slip or the item. We will arrange for the correct item to be sent as soon as possible.6.4 Item Not As Expected: We strive to deliver products exactly as described. If an item does not meet personal expectations but matches the description, we are unable to offer refunds based on personal preference.6.5 Damaged or Defective Items: If you encounter any damaged or defective items, please provide photographic proof. We will arrange a redelivery of replacement pieces at no additional cost.&#xA0;6.6 Missing pieces: If your set arrives with missing pieces, please contact our customer service team immediately. Provide your order number and images of the missing pieces. We will ship the missing pieces to you free of charge.&#xA0;7. Contact UsIf you have any questions or concerns about our Shipping Policy or require further assistance, please do not hesitate to contact us at info@buildminibricks.com. We are here to help and will respond to your inquiries as promptly as possible.&#xA0;Note: Minibricks&#xAE; reserves the right to modify or update this Shipping Policy at any time without prior notice. It is recommended to review this policy periodically to stay informed of any changes that may affect.

Shipping Policy

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See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

info@buildminibricks.com